Privacy Policy

Privacy Policy

At TropiCafé, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, order delivery, contact us for catering, or sign up for our messaging updates.

Information We Collect and How We Use It

We collect information that you voluntarily provide to us when placing an order, filling out an event catering inquiry form, or subscribing to SMS updates. This may include your name, email address, phone number, and event details. We use this information solely to process your orders, fulfill catering requests, improve our menu offerings, and communicate important business updates.

SMS & Mobile Messaging Data Policy

We hold your mobile privacy in the highest regard. The following guidelines apply specifically to how we handle your text messaging information:

  • No Sharing of SMS Data: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
  • Opt-in Disclosure: By providing your number, you consent to receive automated informational and promotional messages from TropiCafé.
  • Opt-out Instructions: You can cancel the SMS service at any time. Just text “STOP” to our number. We will send a confirmation message to acknowledge your request.
  • Help Instructions: Reply HELP for assistance.
  • Rates & Frequency: Message and data rates may apply. Message frequency varies based on your interactions with us and seasonal menu releases.

How We Safeguard Your Information

As a locally owned family business in East Austin, we treat your privacy with care and respect. TropiCafé implements security measures to protect your personal information from unauthorized access, alteration, or disclosure. We do not sell, rent, or trade your personal data to third-party advertisers.

Delivery Platforms & Payment Processing

When you interact with third-party service providers connected to our business, such as ordering online via DoorDash or paying through secure mobile POS terminals, your payment data is processed directly by those secure third-party systems according to their individual privacy and encryption standards.

Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you or ask that we correct or delete your personal details from our active outreach lists at any time.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please reach out to our team: